In these cases pay the costs of returning the product and shipping the new product and product repaired or replaced immediately.
You have 14 days from the moment of reception to notify us by writing that the product received is defective or has suffered some sort of damage due to transportation. After this delay we will not accept complaints.
In case you have received less packages than the number indicated on the delivery note (at the moment of reception), you need to indicate the error on the same delivery note of the agency and communicate it to us by telephone or e-mail so we can send you the missing merchandise.
NOTE: The last entry will not be effective in situations not described above. Therefore, in situations other than those described above, we can not bear the expenses incurred for the return.
What you have to do to return a product is as follows:
Contact us via the firstname.lastname@example.org before returning any product. This is very important to avoid paying import costs and export.
Once you receive by e-mail a return authorization, please send us the product. Along with the authorization number for return, we also send you the address and all the documentation you need for this shipment. Please, if you need to return a product, tries to make the package as small as possible.
Returning the material to remember to send the complete product in the original packaging with all documentation: instruction book, warranty, etc.
NOTE: All costs incurred for not having contacted us before returning, not to have expected to receive the approval of the return or by failing to use the documents provided will be Our net debt to you. We can not pay any cost incurred by the customer because of these reasons described here.
What happens in case of security problems?
We send all material in its original packaging with manuals and documentation provided by suppliers. We guarantee the products during the same time as the manufacturer's guarantee. During this time, we will repair or exchange any product as soon as we receive it.
While most brands offer an international guarantees, we believe it is unethical to sell a product and leave in the hands of the local stores of potential collateral.
Consequently, in the event of warranty, simply send us an email and we'll give you all the information needed to arrange a collection of the product in question to our office to repair or replace in the shortest possible time.